210 N. Irwin Street | Hanford, California  93230 | 559.582.0730
Castaways Concepts
Making fashion dreams come true!
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Frequently Asked Questions
WHAT ITEMS WILL YOU ACCEPT?
We accept women's better brand clothing-sizes 0-3X for juniors, misses, plus and jr. plus, and accessories including purses, shoes, hats, scarves, belts, etc. We also accept children's clothing, sized infant-16. We do not accept men's clothing. We accept Home Décor items as well as small furniture pieces that are able to be carried in. Also a great seller for us is infant and children equipment, such as cribs, strollers, walkers, bassinets., etc. (See "How to Consign" to learn how we accept consignments). Only in-style and like-new items are accepted.

WILL YOU ACCEPT EVERYTHING I BRING IN?
Castaways Concepts is committed to maintaining a higher level of merchandise within our shop. For that reason we're particular about the items we accept. We have a preference for those items that are mostly name brand and trendy; styles that can be found in major department or brand name stores today. Please bring in clothing items that are clean, pressed and on hangers. Other items can be in shopping bags, or boxes.

HOW WILL I KNOW WHEN MY ITEMS HAVE SOLD?
Your account is credited immediately upon sale. You can check your account online at www.myresaleweb.com from this website, or you can call or stop by any time and we can tell you how much money is on your account. You may use your balance as store credit, or request a check. at the time of a check request, we print a payout form from your account, and send to the bookkeper.  Your check will be ready for you to pick up the next day, after 12:00 noon. We will mail checks by request; there will be a $1.00 charge for mailing.

WHAT IF I WANT MY UNSOLD ITEMS BACK?
At the time of original drop-off you will be given an expiration date for each consignment. Please call 2-3 days before you will be picking up your items, so we can have time to pull those items. If items are not scheduled for pick up by the consignor, they become the property of Castaways Concepts to dispose of in various ways, including but not limited to donation.

WHO SETS THE PRICES?
WE PRICE ITEMS TO SELL. When you consign with us, we are in business together and we will price your items as high as possible, yet still make them marketable. After 20 days, unsold items will be reduced by 20%; after another 20 days, unsold items will be reduced by 40% in an effort to sell them for you.

A Word About Pricing: Condition, style, and brand names play a large part in the pricing of an item as well as our experience. Prices may change to facilitate sales. Please talk to us about pricing concerns when you bring your items in, not after your items sell.

How much will I make? You will receive 40% of the basic consignment price of any and all items that sell in the 60-day contract period. We strive to take items that will sell quickly, at full-price early in the 60 day period.

Do you Have Layaway? Yes! We will hold your items for 30 days with a deposit of 50% of the tag price.

Life is too short
for ugly shoes
Women
Supporting
Women

Castaways Concepts is a
proud supporter and donor
to the Barbara Saville
Women's Shelter
Castaways always supports our local schools with donations for carnivals and fundraisers. We love kids and those who are helping them get a good education.

We also support many local sports teams, and appreciate those who are helping our children become active and healthy members of the community. If you would like to help in this matter, you can go to www.richardsimmons.com and help get fitness back in our schools. Thank you.

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